1. ELIGIBILITY

1.1 You must be eighteen (18) years old and a legally capable person according to the Greek Civil Law to use The Greek Artisan services, place an order and to purchase alcoholic beverages. By using The Greek Artisan, you represent that you meet this minimum age requirement.

2. SALES TERRITORY

2.1 The Greek Artisan sells and ships products in Greek and Cypriot territory as well as the European Union and other countries with Hellenic Post, in specifically approved special packaging. Delivery takes place within 10-15 working days.

2.2 Shipping charges will be presented at checkout, depending on weight and delivery destination and is included in your total purchase cost before order completion and payment. To the extent applicable, you are responsible for all foreign taxes and duties on your shipment. Applicable taxes, if any, may be added to your order, depending on your location of shipment or the type of products you purchase.

3. SHIPPING COSTS

Domestic Parcels and International Shipments

3.1 All shipments are made with Hellenic Post which offers a comprehensive parcel service for the reception, transportation and delivery of parcels containing merchandise, products, personal items, etc. For more information see at http://www.elta.gr/en-us/business.aspx

 4. ALCOHOL SHIPMENTS

4.1 Please keep in mind that for shipments in some countries with strict liquor laws (i.e. USA, CANADA), it is wise to order 1-2 bottles at a time as maximum quantity. For shipments within the European Union, there are no quantity restrictions.

5. SHIPPING TIME

5.1 Once your order is placed and received, it takes 1-2 business days to be processed and prepared, given that the product requested is on normal availability.  Therefore we cannot guarantee specific delivery dates. In any event, the goods will be delivered to the customer no later than 30 days following acceptance of the order. Please, keep in mind that, our preparation days are from Monday till Friday. Also, during December and other peak periods, we may require several days to process and deliver your order and will inform you of any unusual delays.

5.2 Shipping times may vary depending on the availability of the products and the commitment of the producers regarding the delivery time, therefore any delay on the part of the suppliers will delay our shipping time. Delivery times also are subject to delays caused by courier delays or force majeure for which we cannot be held responsible.

5.3 All orders are sent via traceable postal service and a tracking number will be e-mailed to you.

6. Returns

6.1 Because many of our items are made to order by small artisans who can’t afford to hold inventory, all sales are final, means if something arrives broken, or products are spoiled or doesn’t make you feel 100% happy, please contact us at help@thegreekartisan.com within 14 days of receiving your order and we will do everything in our power to make it better. Please provide photos if possible.

6.2 Accidents happen and if an order is received damaged please do not accept the delivery. And please don’t use products before returning them.

6.3 And it’s possible you’re going to taste one of our products and not love it. We’re sorry, but we can’t take something back just because you don’t like the taste/smell/texture. Food items are final sale and not returnable.

6.4 When returns are possible, they will be for THE GREEK ARTISAN shop credit, by using the most economical delivery method possible. Please remember to include all the documentation and accessories included in the package.