Dear customer, hi and welcome to THE GREEK ARTISAN. !
The www.thegreekartisan.gr is an online shop that source products that are original in design, tasteful, beautifully crafted and a little different from what you usually see. All items are designed and made in Greece. The owner and operator of this website is the company “Caravel Spices and teas” (hereinafter referred to as “THE GREEK ARTISAN”, “we”, “us”), Registered address: Milonogianni street 4, CHANIA – CRETE – GREECE P.O. 73135

1. Acceptance of terms

1.1 By using www.thegreekartisan.gr you accept and agree to these Terms and Conditions, the Privacy Policy  and any other terms and policies we may post on our website, or inform you about in writing. Access to this website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”) In case of disagreement or reservation on your part regarding part or all of the present terms you please contact us at help@thegreekartisan.gr, before browsing or using the Services or realizing a transaction. Otherwise the acceptance of all terms by you is unconditional.

1.2 The Terms and Conditions and all other policies on this website are subject to change without any prior notice. The amended Terms and Conditions or other policies will be posted on our website and will be considered binding for any purchases taking place after their publication.

The company also reserves the right at all times, without justification and without prior notice to THE GREEK ARTISAN’S user to cancel, suspend or terminate THE GREEK ARTISAN’S operation. Access to this Website is allowed under the present terms and conditions and we reserve the right to remove or change the Services without prior notice.

1.3 The present Terms and Conditions are independent that is to say, that the annulment of one of them does not invoke the annulment of the Terms and Conditions as a whole. If any of these Terms and Conditions is held by any court or competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.

1.4 This website may contains links. Such links are provided for informational purposes only, and THE GREEK ARTISAN does not endorse any website or services through the provision of such a link. The Services may contain articles, text, imagery, video, audio, data, information and other similar materials originating from third-parties. THE GREEK ARTISAN does not endorse any third party content that may appear on the Services or that may be derived from content that may appear on the Services, even if such content was summarized, collected, reformatted or otherwise edited by THE GREEK ARTISAN.

Terms of Sale

 2. Place your Order

2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

2.2 Shortly after you have placed your order, an order confirmation email will automatically be sent to you acknowledging the exact details of your order.

2.3 Due to the seasonal nature of some of our products, they may not be available at all times.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.  Email us at help@thegreekartisan.gr and we’ll let you know when we’re expecting a fresh batch, or suggest a tasty alternative.

3. Cancelling your order

3.1 Cancellation must be received within 24 hours of ordering.

3.2 If you wish to cancel your order please contact us by email at help@thegreekartisan.gr stating your order number.

3.3 As soon as we accept your cancellation request for an item, we will refund the relevant part of the purchase price for that item together with the item’s postage charge. Refunds may take a few days to reach you.

3.4 It may not always be possible to stop an order from being dispatched. But if your order has already been dispatched you may return the items to us.

4. Payment

4.1 Payment can be made by credit card or Pay Pal account. Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

4.2 All prices shown on our website are given by default in Euro (€), and include local VAT and other taxes, which will be charged at the current rate according to Greek tax laws and regulations.

4.3 There is no handling charge. The delivery costs are automatically calculated upon check-out according to selected delivery method and destination.

5. Privacy Policy

The security of your Personal Information is important to us, so we handle all of your personal information responsibly. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. (And just for extra security, your information is encrypted using industry-standard Secure Sockets Layer (SSL) technology.) We’d never share, sell or distribute it in any way.

6. Variation

Thegreekartisan.gr  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

7. Disclaimer of Liability

7.1 The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. In addition, THE GREEK ARTISAN cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the partner payment service providers if the relevant order has been issued by THE GREEK ARTISAN’S in due time.

7.2 Although we have taken every reasonable measure, we do not guarantee that the THE GREEK ARTISAN website is free from viruses or other malicious software. To the maximum extent legally permitted, THE GREEK ARTISAN shall not be responsible for any loss resulting from navigating in our website or your inability of making correct use of it.

8. Linking to this Website

8.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to

9. Indemnity

You agree to indemnify, defend and hold harmless , its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

10. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

11. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. In addition, the European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

13. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Chania in Greece, Europe.

The above shall not apply to the extent that the laws of the country of residence of the customer provide that another law is applicable or another jurisdiction is competent to resolve any disputes arising from the present agreement.

14. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of .